FREQUENTLY ASKED QUESTIONS

HOW ARE MAGAZINES, MERCHANDISE, BEST OF’S AND TACKLE CO PRODUCTS SHIPPED?

Magazines that are mailed as part of a subscription are shipped via United States Postal Service (USPS). Any magazine that is a replacement issue due the initial copy being damaged or missed is shipped via United States Postal Service (USPS). The Best of Backwoodsman Back Issues, Backwoodsman merchandise and Tackle Company products are all shipped via United States Postal Service (USPS).

HOW SOON WILL I RECEIVE MY FIRST ISSUE AFTER I PURCHASE MY SUBSCRIPTION?

The arrival of your first issue will depend on when you order the subscription. Usually if we receive your subscription order within the first week of the month before our next issue, you will receive the next issue.  For example, if you order a subscription by the end of the first week of April 2019, your first issue will be the May/June 2019 issue.  If you order by the end of the first week of June 2019, your first issue will be the July/August 2019 issue and so on.

HOW DO I KNOW WHEN IT’S TIME TO RENEW MY SUBSCRIPTION AND HOW CAN I RENEW?

We will mail you a renewal notice approximately one month prior to the last issue before your subscription expires. For example, if the last issue of your subscription is July/August 2019, you should receive a renewal notice around the first week of June 2019. There are multiple ways to find out when it’s time to renew and how you can renew your subscription:

  • Go to our Renewal Page and follow the instructions on the screen.
  • Visit our Customer Service Website (there is an option to create ‘New User’ profile). Once you are logged in, click on the ‘Renew Your Subscription’ link on the left side of the page.
  • Email us at:
    backwoodsmanmag@emailcustomerservice.com
  • Mail us at:
    PO Box 37211
    Boone, IA 50037-0211
  • Call our toll-free number:
    866-820-4387

HOW DO I SUBMIT A CHANGE OF ADDRESS?

  • Visit our Customer Service Website and once you are logged in, click on the ‘Update Mailing Addresses’ link on the left side of the page.
  • Email us at: backwoodsmanmag@emailcustomerservice.com
    and provide the following:
    • your name
    • your email address
    • your previous mailing address
    • your new mailing address.
  • Mail us at:
    PO Box 37211
    Boone, IA 50037-0211
    and provide the following:
    • your name
    • your email address
    • your previous mailing address
    • your new mailing address.
  • Call our toll-free number:
    866-820-4387

WHAT IF I HAVEN’T RECEIVED MY MAGAZINE YET?

  • Email us at:
    backwoodsmanmag@emailcustomerservice.com
    to let us know the issue you were expecting to receive and we will send you a replacement copy within the next business day shipped via United States Postal Service (USPS).
  • Visit our Customer Service Website and once you are logged in, click ‘Contact Customer Service’ link on the left side of the page and let us know the issue you were expecting to receive.
  • Mail us at:
    PO Box 37211
    Boone, IA 50037-0211
    and let us know the issue you didn’t receive.
  • Call our toll-free number:
    866-820-4387

WHAT IF I RECEIVE A DAMAGED COPY?

See answer for ‘What if I haven’t received my magazine yet?’ and let us know the exact issue that was damaged.

IS IT SAFE TO USE MY CREDIT CARD TO ORDER SUBSCRIPTIONS AND/OR PRODUCTS ONLINE?

Yes, ordering subscriptions as well as Backwoodsman Merchandise, Best of Backwoodsman and Tackle co. products is safe and secure because we have Secure Sockets Layer (SSL) encryption in place. Our SSL certificate is issued by Verisign© Please visit our privacy policy for more details.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, the shipping cost is $35.00 extra per year. Please note that shipping costs for APOs (overseas military addresses) are the same as for a US address.

HOW CAN I PURCHASE BACK ISSUES?

Go to backwoodsmercantile.com for a selection of available back issues.

HOW DO I CANCEL MY SUBSCRIPTION OR TEMPORARILY SUSPEND DELIVERY?

I HAD A SUBSCRIPTION BUT SOMEONE JUST GAVE ME A GIFT, WILL I GET TWO ISSUES NOW?

No, we will just extend the one you already have.

WHEN SHOULD I EXPECT TO RECEIVE THE MERCHANDISE I ORDERED?

All merchandise and tackle products are shipped via United States Postal Service (USPS), so generally it will take one to two weeks after we receive your order.

I’M LOOKING FOR A SPECIFIC ARTICLE THAT YOU PUBLISHED A WHILE AGO. HOW CAN I FIND IT?

HOW DO I SUBMIT AN ARTICLE/PHOTO TO YOU? WHAT FORMAT DO YOU PREFER?

We will only accept emailed manuscripts. When submitting electronically, we will take most commonly used document formats such as Microsoft Word© and Adobe© Portable Document Format (PDF). We ask that you please use a readable e-mail font. For more information about written manuscripts and acceptable photo formats, please refer to our writer’s guidelines. For more questions about submitting a manuscript/article/photo(s): email us at charlie@backwoodsmercantile.com

HOW CAN I SEND A LETTER TO THE EDITOR?

WHO CAN I CONTACT TO FIND OUT MORE INFORMATION ABOUT ADVERTISING WITH
BACKWOODSMAN MAGAZINE?

WHO DO I CONTACT FOR TECHNICAL ISSUES WITH YOUR WEBSITE?